YesPlay South Africa Privacy Policy – Transparency and Data Protection

1. General Overview of the Privacy Policy

YesPlay’s privacy policy is structured to reflect the requirements of POPIA. As a Responsible Party, YesPlay is obligated to manage and protect your personal data with care, transparency, and security. This includes all information:

This privacy policy explains what data YesPlay collects, how it is used, and the safeguards in place to protect your privacy. The purpose is simple: to enable YesPlay to offer you its services while ensuring your personal information is processed responsibly and securely.

2. Collection of Personal Information

2.1 Categories of Information Collected

When you engage with YesPlay’s digital platforms—for example, when:

• You register an account,
• Deposit or withdraw funds,
• Place bets or participate in competitions, you are required to provide Personal Information, including but not limited to:

2.2 Sensitive Personal Information

In some cases, YesPlay may also collect Sensitive Personal Information, particularly related to your financial profile. This data is used strictly for the purpose of enabling secure transactions and preventing fraud.

3. Purpose and Legal Basis of Processing

All data collected is used for the sole and exclusive purpose of delivering the services you request. These include:

• Account creation and verification,
• Payment processing (deposits/withdrawals),
• Age and identity validation,
• Marketing (if consented to),
• Legal compliance (e.g. fraud prevention, tax laws, anti-money laundering),
• Enhancing user experience through personalisation.

YesPlay only processes personal data when there is a legitimate reason, such as:

• The data subject’s explicit consent,
• A legal obligation to which YesPlay is subject,
• The performance of a contract between the user and YesPlay,
• Protection of a legitimate interest, such as security or fraud prevention.

4. Commitment to Your Privacy and POPIA Compliance

YesPlay is committed to protecting your privacy and ensuring your personal data is handled according to the strictest standards. The platform:

• Uses advanced security measures to prevent unauthorised access to your data,
• Regularly updates its software and compliance practices,
• Provides clear communication about how your data is used,
• Does not sell or rent your data to third parties without your consent.

All data collection and processing is done under lawful conditions, with a focus on data minimisation, purpose limitation, and user accountability.

5. Your Rights Under POPIA

As a user, you are not without power. POPIA gives you specific rights over your data, which YesPlay fully supports and upholds:

• Right to Access: You may request a record of the personal data YesPlay holds about you.
• Right to Correction: If the data is inaccurate or outdated, you can ask for corrections.
• Right to Deletion: Under certain conditions, you can request deletion of your personal data.
• Right to Object to Processing: You can object to data processing where it’s not based on legal obligations.
• Right to Withdraw Consent: You may revoke your consent at any time, where applicable.

All requests regarding your rights can be sent to YesPlay’s Compliance Team at [email protected].

6. Sharing and Storage of Data

YesPlay may share your personal data with:

• Authorised third-party service providers, strictly for operational needs (e.g., payment processors, IT services),
• Regulatory bodies, if required by law,
• Credit reporting agencies, where applicable and legally permissible.

All third-party partners are required to comply with POPIA and YesPlay’s strict data protection policies.

Your data is stored on secure servers and retained only for as long as necessary to fulfil the intended purposes or as required by law.

7. Children and Data Collection

YesPlay’s platform and all related services are strictly intended for individuals who are 18 years of age or older. This age restriction aligns with South African gambling regulations and is rigorously enforced to protect minors from any form of exposure to gambling activities.

YesPlay does not knowingly collect, store, or process any personal data belonging to children or individuals under the age of 18. During the registration process, age verification mechanisms—such as requiring the submission of valid identification—are in place to ensure compliance with legal standards.

In the rare event that YesPlay becomes aware that personal data from a minor has been collected, either inadvertently or through deceptive means, the following actions will be taken:

• The minor’s account will be immediately suspended and terminated.
• All associated personal data will be promptly deleted from the system.
• If applicable, parents or guardians may be notified, and additional steps may be taken to report the incident to the relevant authorities.

YesPlay urges parents and guardians to supervise and restrict minors’ access to online betting platforms and to educate them about the dangers of underage gambling. Anyone who suspects that a user under 18 has accessed the platform is encouraged to report it immediately by emailing [email protected].

8. Cookies and Website Tracking

To deliver a seamless, secure, and personalised user experience, YesPlay utilises cookies, tracking pixels, and analytics tools on its website, mobile site, and associated software platforms.

8.1 What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you access YesPlay’s website. They allow the platform to remember your preferences, login credentials, and browsing behaviour across sessions. There are two primary types of cookies used:

• Session Cookies: Temporary and deleted when you close your browser.
• Persistent Cookies: Stored until manually deleted or expired.

8.2 Why YesPlay Uses Cookies
Cookies help YesPlay:

• Enhance website functionality and navigation;
• Save your login preferences for faster access;
• Offer targeted promotions and recommendations tailored to your behaviour;
• Analyse website traffic and user engagement through analytics tools such as Google Analytics;
• Monitor system performance to maintain a secure and reliable service.

8.3 Managing Your Cookie Preferences
You have the right to control and manage how cookies are stored or deleted from your device. This can be done by adjusting your browser settings to:

• Accept all cookies;
• Reject all cookies;
• Alert you when a cookie is being used.

Please note that disabling cookies may affect the functionality of some parts of the YesPlay website, including personalised settings and secure login.

Importantly, none of the cookies used by YesPlay collect sensitive personal information or compromise your data security in any way.

9. Updating the Privacy Policy

YesPlay reserves the right to revise, amend, or update this Privacy Policy at its sole discretion and at any time, to ensure compliance with changes in legal requirements, operational adjustments, or improvements in user data practices.

If material changes are made that affect the nature of your privacy rights or data handling practices, YesPlay will:

• Notify users via email (if provided);
• Display an alert or banner on the YesPlay website and mobile platform;
• Update the “last revised” date at the beginning of the Privacy Policy.

Users are strongly encouraged to regularly review the Privacy Policy to remain informed about how their personal data is protected and managed.